Refund and Cancellation Policy

If you have not used any credit in a pack, you can request a full refund within 14 days of purchase by emailing merhaba@premisey.com. Refunds are made to the original payment method within 14 days.

An analysis or blueprint is a digital service performed immediately when you start it, so used credits are not refundable. If you used part of a pack, the remaining credits stay in your account without expiry.

A credit is deducted only when a report is published. If an analysis fails for technical reasons, no credit is deducted and retrying the same idea does not use a second credit. If part of a report is missing, the report says so explicitly; you can raise a complaint by email.

Payments are currently taken by bank transfer. When card payments open, sales will run through a payment provider acting as merchant of record, and refunds will be processed through that provider under this policy.

Refund and cancellation requests: merhaba@premisey.com — include the purchase date and the email you used.